Last Updated: October 22, 2025
Dear ChainBox Users:
Please read this Privacy Policy carefully
1.1 ChainBox (hereinafter referred to as “we”, “us”, or “our”) operates the website https://www.chainbox.ai (the “Website” or “Platform”), a decentralized trading platform that enables users to trade digital assets and other supported instruments (collectively, the “Services”). For ease of reference, “ChainBox,” “the Platform,” “we,” or “us” shall be used interchangeably in this Policy.
1.2 Any natural person or entity that accesses or uses the Website is deemed a user (“you,” “your,” or “User”).
1.3 In this Policy, you and we are collectively referred to as the “Parties” and individually as a “Party.”
1.4 Legal Disclosure: ChainBox is operated by CBOX Canada Limited, a company registered in Canada.
This Privacy Policy explains what information we collect when you visit, register on, or use the Website and related Services, and how we use, protect, and disclose that information.
By accessing or using the Website, you acknowledge and agree that:
3.1 You voluntarily provide personal information to us with full consent.
3.2 You have read, understood, and agree to comply with the terms of this Privacy Policy.
3.3 You consent to our collection and processing of your data for purposes described herein and understand that this Policy may be updated periodically.
3.4 You agree that our affiliates, subsidiaries, and authorized employees may contact you regarding products, updates, or services that may interest you (unless you choose to opt out).
4.1 Cookies and Activity Data
When you access the Website, we may use cookies or tracking technologies to monitor your activity and collect data such as IP address, browser type, device identifiers, geolocation, and browsing patterns.
4.2 Personal Information
We collect certain personal information as needed to provide our Services. Depending on your interaction, this may include:
Purpose 1 – Account Creation and Management
Required: Email address, username, mobile number, linked wallet address
Optional: Referral code
Purpose 2 – Wallet Linking
Required: Wallet address, balance of the connected wallet
Purpose 3 – Identity Verification (KYC)
Required for risk-based or regulatory verification: Full name, date of birth, country of residence, government-issued ID, proof of address, or biometric/facial data for verification.
Purpose 4 – Service Use
Optional: Phone number, mailing address, payment or withdrawal details.
Purpose 5 – Automatically Collected Information
Device data, operating system, technical analytics via SDKs or integrations (e.g., Google Analytics, Firebase, Appsflyer), cookies, and similar tools.
Retention Period
Data is retained only for as long as necessary to fulfill the purposes above or as required by applicable laws. Upon account closure or when retention is no longer necessary, data is securely deleted or anonymized unless legal obligations require otherwise.
5.1 We use cookies to improve functionality, analyze traffic, and enhance the user experience.
5.2 Cookies collect aggregated, non-personal statistics and do not access data from your hard drive or private files.
5.3 You can manage or disable cookies in your browser settings; however, disabling cookies may affect functionality or performance of certain Services.
6.1 We use collected information for the following purposes:
6.1.1 To operate, maintain, and improve the Platform and Services.
6.1.2 To verify your identity when required by applicable regulations or internal risk protocols.
6.1.3 To facilitate secure trading, wallet management, and transactions.
6.1.4 To improve service quality through analytics and performance optimization.
6.1.5 To detect, prevent, and investigate potential fraud, money laundering, or prohibited activity.
6.1.6 To comply with applicable legal obligations, including KYC/AML requirements.
6.1.7 To personalize your user experience and communicate updates, offers, and security notices.
6.1.8 To perform any other action necessary to deliver or improve the Services in accordance with applicable law.
6.2 We do not sell, rent, or trade personal data. Data may be shared with trusted service providers, affiliates, or partners only when necessary to operate the Platform, comply with regulations, or protect our or others' rights and safety.
7.1 We apply industry-standard administrative, physical, and technical measures to protect user data, including but not limited to:
Physical: Secure, access-controlled data storage.
Electronic: Restricted system logins and monitored access.
Administrative: Confidentiality training and limited data-access authorization.
Technical: Encryption (SSL/TLS), firewalls, and real-time intrusion detection.
7.2 Despite these safeguards, no system is entirely immune to cyber threats. We cannot guarantee absolute security but commit to immediate mitigation actions upon detecting risks or vulnerabilities.
8.1 Your information may be transferred or stored on secure global servers in jurisdictions outside your home country. Such transfers are conducted under appropriate safeguards consistent with applicable privacy and data-protection laws.
8.2 If you object to international transfers, you may contact us at [email protected], However, such objection may limit access to certain features or Services.
9.1 We securely delete or anonymize personal data once the purpose of processing is fulfilled or when retention is no longer necessary.
9.2 Destruction Methods:
Electronic data is irreversibly deleted using secure wiping protocols.
Physical records are shredded or incinerated.
10.1 The Platform and Services are not intended for persons under 18 years of age.
10.2 If we become aware that we have inadvertently collected data from a minor, we will promptly delete such information upon verification.
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of the Platform after any changes constitutes your acknowledgment and acceptance of the revised Policy. Users are encouraged to review this page periodically.
If you have questions, complaints, or requests concerning this Privacy Policy, please contact:
Privacy Officer: Compliance Department
Email: [email protected]
Website: https://www.chainbox.ai
Announcements or official communications will only be issued through the Website or the contact email above. ChainBox shall not be responsible for losses arising from reliance on unauthorized information or unofficial channels.
ChainBox
(operated by CBOX Canada Limited, a company registered in Canada)
